FAQ

Answers to the most frequently asked questions

Questions about INDIE and CYPHER LEARNING
  • What is INDIE?

    INDIE is a learning management system for use by entrepreneurs that wish to market their knowledge. INDIE helps individuals create, manage and sell online self-paced courses.

  • What is CYPHER LEARNING?

    CYPHER LEARNING is a company that specializes in providing learning platforms for schools, universities, and organizations around the world. CYPHER has three products: NEO an LMS for Schools and Universities, MATRIX an LMS for Businesses, and INDIE an LMS for Entrepreneurs. CYPHER LEARNING is currently the only company that offers learning management systems in all major e-learning sectors: academic, corporate, and individuals.

  • Where does your company have offices?

    CYPHER LEARNING headquarters are in San Francisco, CA. The company also has offices in the following locations: Pittsburgh, Dallas, Mexico, Brasil, Spain, Russia, Romania, South Africa, Australia, Malaysia, Indonesia, The Philippines, and India.

Questions about using INDIE
  • Who is eligible to use INDIE?

    INDIE is addressed to individuals and small entrepreneurs that want to create and sell self-paced online courses. Businesses, non-profit organizations, and vocational training companies can use our LMS for Businesses, MATRIX.

  • How is INDIE different to other LMS vendors?

    INDIE is an LMS for entrepreneurs that makes it easy to create, manage and sell online courses. With a beautiful and intuitive design, easy to use features and attractive pricing, the platform is the perfect solution for people that want to market their knowledge and grow their online business.

    We provide a complete solution for entrepreneurs that are looking to create self-paced online courses, with indispensable features such as content authoring, e-commerce, graphical course catalog, selling site, gamification, automation, marketing tools, and integration with the most popular third-party apps and tools.

    For detailed comparisons on how INDIE is different to other LMS vendors please check our Comparisons section.

Questions about support and security
  • What technical support do you provide?

    We offer 24/5 support primarily via forums and email, which we have found to be the most efficient means for both our customers and our support staff.

  • Where is your support team located?

    We have support teams located in the US, Latin America, and Europe. Through our various support teams we make sure to cover all time zones when our customers may need help.

  • Do you provide support in other languages?

    Our system also automatically translates messages that are posted on the support forum, allowing our support team and clients to easily interact in multiple languages.

  • What browsers does INDIE support?

    We support the current and the previous release of Chrome, Firefox and Safari. Each time a new browser version is released, we begin supporting that version and stop supporting the third most recent version. We also support Internet Explorer 11+ (for Windows 8 and previous versions), and Microsoft Edge (for Windows 10+).

  • Does INDIE work on mobile devices?

    Yes, you can download our mobile app for Android to enjoy using INDIE anytime, anywhere. We support all browsers on the latest two versions of Android, iOS and Windows 10. Our system has a responsive design so it will adapt to the size of your device's browser.

  • What languages does your platform support?

    We currently support over 40 languages, and our integration translation system makes it easy for volunteers to add additional languages.

  • How secure and reliable is your cloud-hosted platform?

    Our site has had 99.99% uptime, no data loss, and no security breaches since we launched in 2009.

  • What kind of security measures do you take?

    By default, all web pages are served using HTTPS. Our Amazon cloud infrastructure is hosted in a virtual private cloud. All personal passwords are encrypted. Our e-commerce integration is PCI compliant, and financial data never even touches our servers. All access to files, such as images and videos, are via URLs that are individually encrypted for each user to prevent unauthorized sharing of resources. Our database is encrypted at rest. We perform automated vulnerability scans on our systems and source code. We perform regular penetration testing.

  • Are you GDPR compliant?

    Yes our company is GDPR compliant. Here is a detailed overview of our GDPR compliance.

  • Are you FERPA compliant?

    Yes, we do not share your data with anyone.

Questions about implementation
  • Is there a setup fee?

    No, we do not charge any kind of setup fee. INDIE has a pay-as-you-go system. You can upgrade or downgrade at any time, and the change takes effect on the next billing cycle.

  • How long does it take to implement INDIE?

    INDIE is very easy to implement in just a few simple steps. Here are the first steps when getting started with INDIE.

Questions about integrations and hosting
  • With what systems does INDIE integrate?

    INDIE integrates with many third-party apps and tools for training, you can find here a complete list.

  • Do you have storage and bandwidth limits?

    No, we provide unlimited storage and unlimited bandwidth.

  • What is your backup strategy?

    Our automated backup system creates an on-site and off-site copy of our database every day. In addition, we maintain secure off-site copies of every document that is uploaded to our site.

  • Where are your servers located?

    Our servers are located in the Amazon data centers in Virginia, USA.

  • What software and hardware does INDIE use?

    INDIE is built using the latest software and hardware technology. The code is written using Ruby on Rails and a small number of third party libraries. It is hosted using Phusion Passenger Enterprise on Apache2. The system runs on the Amazon cloud, and is designed for security and reliability. For example, there are no single points of failure in the architecture, which spans multiple availability zones. The hardware infrastructure includes the Route 53, ELB, EC2, S3, RDS, SES, ElastiCache, and CloudSearch services from Amazon.