Answers to the most frequently asked questions
What technical support do you provide?
We offer 24/5 support primarily via forums and email, which we have found to be the most efficient means for both our customers and our support staff.
What browsers does INDIE support?
We support the current and the previous release of Chrome, Firefox and Safari. Each time a new browser version is released, we begin supporting that version and stop supporting the third most recent version. We also support Internet Explorer 11+ (for Windows 8 and previous versions), and Microsoft Edge (for Windows 10+).
Does INDIE work on mobile devices?
Our system has a responsive design that adapts to the size of your device's browser. We also support all browsers on Android 4.4+ and iOS 8+.
How secure and reliable is your cloud-hosted platform?
Our site has had 99.99% uptime, without any data loss and no security breaches since we launched.
What kind of security measures do you take?
By default, all web pages are served using HTTPS. Our Amazon cloud infrastructure is hosted in a virtual private cloud. All personal passwords are encrypted. Our e-commerce integration is PCI compliant, and financial data never even touches our servers. All access to files, such as images and videos, are via URLs that are individually encrypted for each user to prevent unauthorized sharing of resources. Our database is encrypted at rest. We perform automated vulnerability scans on our systems and source code. We perform regular penetration testing.
Are you FERPA compliant?
Yes, we do not share your data with anyone.
Is there a setup fee?
No, we do not charge any type of setup fee or cancellation fee. Our site is pay-as-you-go. You can upgrade or downgrade at any time, and the change will take effect on the next billing cycle.
Do you have storage and bandwidth limits?
No, we offer unlimited storage and unlimited bandwidth.
What languages does your platform support?
We currently support more than 40 languages, and our integration translation system makes it easy for volunteers to add supplementary languages.
Where are your servers located?
Our servers are located in the Amazon data centers in Virginia, USA.
What software and hardware does INDIE use?
INDIE is built using the latest software and hardware technology. The code is written using Ruby on Rails and a very small number of third party libraries. It is hosted using Phusion Passenger Enterprise on Apache2. The system runs on the Amazon cloud, and is designed for reliability and security. For example, there aren't any single points of failure in the architecture, which spans multiple availability zones. The hardware infrastructure includes the Route 53, EC2, S3, ELB, RDS, SES, ElastiCache, and CloudSearch services from Amazon.
What is your backup strategy?
Our automated backup system creates an on-site and off-site copy of our database every day. In addition, we maintain secure off-site copies for every document that is uploaded to our site.
Do you offer a version that we can host ourselves?
We are mainly a cloud-hosted service, which allows us to offer the site at a low cost as well as easily adding new features and fix issues when they are detected.